Legal Documents
Legal Disclaimer
The information provided below is intended for general understanding and clarity about how we manage user data on this platform. It is not legal advice and should not replace consultation with a legal professional. Privacy expectations may differ by location, and we recommend seeking legal counsel to ensure compliance with your region's laws.
01 / Overview
At Grey, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our services, whether as a customer or service provider.
We collect data such as names, contact information, location, service preferences, and usage patterns to connect users and improve platform functionality. Our aim is to maintain transparency while ensuring your privacy and security across all transactions.
Depending on your location, additional legal requirements may apply. You are responsible for ensuring you understand and comply with the applicable privacy regulations in your area.
02 / Data Handling
We collect only the information necessary to connect you with the right services or clients — such as your name, contact details, and service preferences. This data is used solely to improve your experience on our platform and to ensure smooth service delivery.
We do not sell your data. Limited details may be shared with trusted service providers, but only when required to complete a booking or improve support. Your information is stored securely, and we regularly update our systems to protect against unauthorised access or misuse.
The types of data we may collect include:
03 / Cookies & Tracking
We use basic tracking tools like cookies to help us understand how visitors interact with our site. Cookies allow us to remember your preferences, improve site performance, and deliver a more personalised experience.
You can control cookie settings in your browser at any time. Disabling cookies may affect some features of the platform, but will not prevent you from using our core services.
04 / Sharing & Disclosure
Grey does not sell, rent, or trade your personal information to third parties for marketing purposes. Data may be shared in the following limited circumstances:
Any third party that receives your data is contractually obligated to handle it in accordance with this policy and applicable data protection laws.
05 / Security
Your information is stored on secure servers and protected by industry-standard encryption and access controls. We regularly review and update our security practices to protect against unauthorised access, disclosure, alteration, or destruction of your data.
While we take every reasonable measure to protect your data, no method of electronic storage is 100% secure. If you believe your account has been compromised, please contact us immediately.
06 / Your Rights
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please reach out to us directly. We will respond within a reasonable timeframe in accordance with applicable law.
07 / Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "last updated" date at the top of this document.
Continued use of our platform after changes are made constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
08 / Contact
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us directly. No emails — text us directly.
Legal Disclaimer
These Terms of Service govern your use of the Grey platform and all related services. By accessing or using our services, you agree to be bound by these terms. If you do not agree, you may not use our platform. These terms are not a substitute for professional legal advice.
01 / Agreement
By accessing or using the Grey platform — including any website, mobile interface, or related service — you confirm that you are at least 18 years of age and agree to be bound by these Terms of Service and our Privacy Policy.
Grey is operated by The House of Asher International Holdings™. These terms apply to all users of the platform, including customers, service providers, and visitors.
02 / Services
Grey provides a platform connecting users with verified service providers across categories including but not limited to home care, cleaning, catering, freelance services, errands, agricultural investments, real estate, and consultation.
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.
03 / Accounts
To access most features of the platform, you will be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to provide accurate, current, and complete information during registration and to update this information as necessary. Grey reserves the right to suspend or terminate accounts that contain false information or are used in violation of these terms.
04 / Payments & Refunds
Payments are collected securely at the time of booking through our approved payment partners. Grey does not store full card details. All transactions are subject to the payment processor's terms and conditions.
In the event of a dispute, please contact us directly. We are committed to resolving all payment issues fairly and promptly.
05 / Conduct
You agree to use the platform only for lawful purposes and in a manner that does not infringe on the rights of others. The following are strictly prohibited:
Violations may result in immediate account suspension and, where applicable, legal action.
06 / Intellectual Property
All content on the Grey platform — including but not limited to the name, logo, design, copy, images, and software — is the property of The House of Asher International Holdings™ and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any Grey content without our express written permission.
07 / Liability
To the fullest extent permitted by applicable law, Grey and The House of Asher International Holdings™ shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the platform.
Grey's total liability to you for any claim arising from these terms or your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim in the 30 days prior to the event.
08 / Termination
Grey reserves the right to terminate or suspend your access to the platform at any time, for any reason, including but not limited to violation of these Terms of Service.
Upon termination, your right to use the platform will immediately cease. Provisions of these terms that by their nature should survive termination — including intellectual property, limitation of liability, and dispute resolution — shall survive.
09 / Contact
If you have questions about these Terms of Service or wish to report a violation, please reach out to us directly. No emails — text us directly.
These terms were last updated in January 2024 and are effective for all users of the Grey platform from that date.
No emails. We respond faster than you'd expect.